I have no data or internet connection
There may be a number of reasons why you cannot use the Cellular/ Mobile Data service. Here are some troubleshooting steps that you can try to resolve the issue.
1. Do you have coverage?
If you find yourself in an area limited or no mobile coverage, you will find it difficult to access the internet. Try switching locations and make sure you have enough signal bars to connect to 3G or 4G/5G.
2. Do you have cellular/mobile data enabled?
Handsets have Cellular/Mobile Data settings that will allow you to switch the Data service on or off. Please ensure that you have switched this on when not connected to Wi-Fi. This can usually be done by going to Settings > Cellular/Mobile Data.
3. Have you enabled data roaming?
When you are using the Cellular/Mobile Data service overseas, you will need to switch on Data Roaming. For more information, please refer to What Is Data Roaming?
4. Are you using the correct data settings?
If you can connect to the internet via Wi-Fi but having difficulties when using the Cellular/Mobile Data service, you may be using the wrong connection settings. For more information, please refer to Setting Up Data On Your Handset.
6. Is the issue limited to a particular app or service, or does it affect mobile data usage in general?
If you are able to access the internet through your browser, then your issue is more likely app-specific. We recommend you reach out to the support centre for the app itself.
6. Have you restarted your device?
From time to time, smartphones and other devices can start acting not so smart. Many issues can be resolved by simply turning it off and on again.
7. Is anyone else having connectivity issues?
Check if anyone else using a SIM card from the same network provider is having issues. If you are the only one not receiving signal from the network, the issue is likely to be device-specific.
Need more help? Contact us directly
If none of the above helped resolve the issue, please contact us directly through the button below.
To help speed up troubleshooting so we can get things working for you as quickly as possible, please take note of the following:
Confirm which of the above steps you have undertaken and what the result was.
