Why do I have A SIM card error?

If you are receiving one of the following error messages, you may have a problem with your SIM card;  

• No SIM 

• No SIM Installed 

• Insert SIM Card 

• Please Insert SIM 

• SIM Not Allowed 

• SIM Not Recognised 

What Can I Do? 

There may be a number of reasons why you are getting one of these error messages: 

• Your SIM card has been inserted incorrectly > Remove the SIM card and ensure you insert it the right way round. 

• Your handset may be blocked by a previous provider > If your handset was supplied by another provider, you will need to contact them and request an unlock code. 

• Your SIM card may be physically damaged > Request a replacement SIM by contacting us. 

• Your handset's SIM tray or identifier may be damaged > Contact your handset provider.