Why do I have A SIM card error?

If you are receiving one of the following error messages, you may have a problem with your SIM card;  

  • No SIM 

  • No SIM Installed 

  • Insert SIM Card 

  • Please Insert SIM 

  • SIM Not Allowed 

  • SIM Not Recognised 


What Can I Do? 

There may be a number of reasons why you are getting one of these error messages: 

  • Your SIM card has been inserted incorrectly > Remove the SIM card and ensure you insert it the right way round. 

  • Your handset may be blocked by a previous provider > If your handset was supplied by another provider, you will need to contact them and request an unlock code. 

  • Your SIM card may be physically damaged > Request a replacement SIM by contacting us. 

  • Your handset's SIM tray or identifier may be damaged > Contact your handset provider.