Issues with setup

I didn’t receive a notification or welcome SMS 

If you completed your purchase and didn’t receive a notification on your device, you can set up your data plan manually:  

1. Open the Watch App on your iPhone and select Watches 

2. Select Cellular/Mobile Data 

3. Select Set Up Mobile Data and follow the onscreen prompts. If you receive the message "Your provider does not support this service", select the Apple website link below Set Up Mobile Data to search for other carriers. Select Jump to Family Setup Network providers, then BetterRoaming. You will be redirected to betterroaming.com, where you will be able to continue the setup. 
   
   

   
   
   Family Setup Mode  

   BetterRoaming Apple Watch plans only work in Family Setup mode. Please ensure that you have successfully paired your Apple Watch to your iPhone.  

    

   1. Open the Watch App and select Watches 

   2. Tap the Information button 

    

   The Family Member option is displayed if the Watch is in Family Setup mode. If this is not the case, you will first need to unpair the watch from your phone and reset to Family Setup mode. This can be done by following these step-by-step instructions 

     

   Pairing Issues  

   Your Apple Watch can only be paired to a single iPhone at a time. Ensure that it is not already connected to an existing device. If you are having trouble setting up a BetterRoaming plan due to a pairing issue, please refer to these pages in the Apple Support Centre:  

   • Set up and pair your Apple Watch with iPhone  

   • If your Apple Watch isn't connected or paired with your iPhone  

     

   Invalid EID  

   1. Make sure that you are typing in the Apple Watch EID, and not your iPhone EID or any other EID  

   2. Here is how to find your Apple Watch EID  

   3. Enter the EID, leaving out all spaces. 

    

   If the issue persists, please contact us directly through the button below.